100%
said CRCS follows up when they raise things about their services
Choice and Control
Choice and Control is about ensuring that people’s voices are at the centre of every decision. CRCS respects the right of individuals to shape their own lives, supporting informed choices and empowering people to have genuine influence over the services and opportunities that matter most to them.
Programs Making a Difference
Every story is different, but the goal is the same: to help people feel heard, respected and in control. CRCS supports individuals to shape what happens next, from setting goals to making decisions that matter most to them.
Individual Support for Young People
0
% of young people said their voices shaped the support they received.
Every young person’s story is different. Through one-on-one planned support, our youth workers listen first, then help young people set their own goals and make informed decisions about housing, health and study. It’s about putting their voice at the centre – building confidence, choice and control over what matters most in their lives.
People Focussed Aged Care and Transport Services
0
% of participants said that CRCS meets or exceeds their expectations.
At CRCS, we listen first. Every older person’s situation is different, so we work with them to plan the kind of support that fits their life and priorities. Whether that’s help at home, transport options or staying active in the community, our role is to make sure their voices are heard and respected.
Strengthening the Voice of Older Australians
0
% of participants said the information they received was easy to understand
Older people know what works best for them. Through the Aged Care Participant Advisory Group (ACPAG), Living Well participants share feedback, raise issues and help shape services that reflect their priorities. This collaboration keeps their voices at the centre of decision-making and ensures support remains responsive, respectful, and led by lived experience.
ADHD and Autism Support
0
% of participants felt respected by our team
Choice and control begin with understanding yourself. Through ADHD and autism assessments, Wellbeings supports children, adults and families to gain clarity, confidence, and a stronger voice in decisions that affect their lives. With the right information and support, people feel empowered to speak up — at school, work, and in everyday life.
CRCS Families Programs
0
% of Family Support participants said they felt respected and supported.
CRCS gives families a genuine voice in shaping the support they receive. By listening, adapting and responding to what matters most, we empower parents and carers to make informed decisions, express their needs and feel truly heard.
T25 Health Clinic at Belconnen Youth Centre
The T25 Clinic runs every Thursday at Belconnen Youth Centre, giving young people free, confidential health and wellbeing support. It’s a safe space to ask questions, get advice and make informed decisions about their wellbeing.
Your Life, Your Say
From planning care to setting goals, each story shows what’s possible when individuals are supported to make informed decisions and lead their own path.
Planned Support: Evie’s Journey
At 15, Evie faced homelessness, violence and barriers to getting help. Working alongside CRCS youth workers, she had a voice in every decision and helped shape her own plan for safety and stability. Now, Evie has secure housing, health supports, financial independence and a clear path ahead.
Helping Bree Find Calm and Connection
With Family Foundations’ support, two-year-old Bree learned new ways to manage her big feelings. Through gentle strategies, her confidence grew, biting reduced, and she built stronger connections with peers and educators.
Peggy’s Story: Living Well on Her Own Term
When Peggy, a participant with complex medical needs, transitioned from CHSP to HSP, CRCS worked with her to balance her budget, strengthen independence, and ensure she could access essential supports.
A Bridge to Brighter Futures for James
When James joined Bridge to Brighter Futures, he wanted to explore his passion for creativity and technology. With choice, support, and the right team for his placement, he built confidence, purpose and new pathways forward.
Explore More of Our Impact
Each part of our work is connected. Explore more stories, programs and results from across the Annual Report.