Aged Care Participant Advisory Group (ACPAG)
Annual Report 2024 - 2025
The Aged Care Participant Advisory Group (ACPAG) continues to strengthen the voice of older adults in how CRCS services are planned and delivered.
ACPAG is a group of Living Well participants who meet bi-monthly to provide advice, share feedback and help improve the quality, accessibility and relevance of CRCS aged care services.
Over the past year, the group has seen stronger collaboration and communication between participants and CRCS. Chair Sue Randall said, “The biggest change has been that CRCS is really listening. Through the business arising document, we’re seeing outcomes achieved and participants feeling heard.”
The “business arising” process now tracks feedback and outcomes from each meeting, ensuring issues are followed up and resolved. One example was the introduction of additional driver training following participant feedback — a practical improvement that strengthened safety, trust and accountability across the service.
“Participants have the opportunity to provide feedback and know they can have their say without any worry or retribution,” Sue said. “Communication is inclusive and open.”
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