Peggy’s Story: Living Well on Her Own Terms
Annual Report 2024 - 2025
This year, Peggy transitioned from the Commonwealth Home Support Programme (CHSP) to the Home Care Packages (HCP).
She had significant medical needs, including major surgery, which required in-home nursing care during her recovery. She also needed support with equipment purchases, domestic assistance, home and garden maintenance, and social support to attend medical appointments and go shopping.
With so many needs, it was challenging for Peggy and her Care Coordinator to manage the budget in a way that covered both services and essential purchases. At the same time, it was clear that she remained very independent and capable of planning her own care.
After discussing options, we agreed that she could trial self-managing her care management, with CRCS stepping in only when she needed extra support. This gave her more control and freed up more of her budget for the services and items she needed most.
Since making the change, Peggy has found self-management both effective and empowering. It has reduced her stress and given her peace of mind, knowing she can access the right supports at the right time and on her own terms.
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