Social Impact For Better Services
At CRCS, we are committed to fostering an inclusive, connected community in the Belconnen and wider Capital Region. That’s why we are implementing the Social Impact Project, a continuous project to measure our impact on the community.
About social impact
Social impact is about the positive change an organisation makes in the community. It looks at how actions help improve people’s lives, whether by supporting education or health, or making communities safer and more connected.
Measuring social impact helps us see whether our programs are really making a difference in the Canberra community. By understanding our impact, we can make sure we are doing the best we can to support individuals and families.
It also helps us tell our story to others. It shows our supporters, funders and partners how their help is creating positive change. This can encourage more support and collaboration, which means we can do even more good work.
What this means for you
All new participants of CRCS’s seniors programs will be asked some baseline questions about wellbeing, this will then be followed up in six months including some questions on engagement satisfaction, and then twelve months thereafter.
Our existing participants will be asked wellbeing and engagement satisfaction questions as part of their 12-month review process. These can be provided to you in a format that is suitable to you, could be a conversation, email or hard copy for you to complete at your leisure.
Participating in this project will allow us to measure how we are making a positive difference, which will help us do our job better, show our value and keep improving.
Other ways we collect information
Social impact analysis is about understanding the collective outcome that a service offers a community, not about an individual’s specific experiences. We will continue to regularly engage with participants across our programs to ensure that identified outcomes, such as reduced social isolation, improved self-determination or independence, or delivery of compassionate care, are achieved and sustainable.
You can always provide individual feedback through our existing feedback process by visiting https://crcs.com.au/about-crcs/feedback/
Contact
If you would like to learn more, please get in touch with Ruth Jalloh ruth.jalloh@crcs.com.au
Recent News Stories
After an extraordinary 32 years of service, we say a heartfelt goodbye to Graham McKercher, who recently resigned from CRCS to take some time out, enjoy being a grandad, and undertake some international travel.
As Program Manager for Living Well Aged Care, Dominique (known as Domi) brings a wealth of experience and compassion to the team. With a background as a rehabilitation nurse, Domi has spent many years working with older people and encouraging them to live independently.
Margaret is one of the many friendly faces who joined CRCS’s Involve program after participating in the Communities at Work social groups. We recently asked her to share a bit about herself as part of our effort to get to know each other better and celebrate the diverse experiences within our group.
This year our Involve group is creating something special – a storytelling quilt made up of memories and experiences. We’re calling it Moments in Time because each quilt square captures a memory or moment, or even a series of moments, that the maker feels deeply connected to and wants to share.
CRCS recently welcomed our Living Well participants, other community members, sector professionals, and family members and carers to our first Speaker Series session of the year: Unpacking the Changes to My Aged Care – What You Need to Know at the Belconnen Community Centre theatre.