Social Impact For Better Services
At CRCS, we are committed to fostering an inclusive, connected community in the Belconnen and wider Capital Region. That’s why we are implementing the Social Impact Project, a continuous project to measure our impact on the community.
About social impact
Social impact is about the positive change an organisation makes in the community. It looks at how actions help improve people’s lives, whether by supporting education or health, or making communities safer and more connected.
Measuring social impact helps us see whether our programs are really making a difference in the Canberra community. By understanding our impact, we can make sure we are doing the best we can to support individuals and families.
It also helps us tell our story to others. It shows our supporters, funders and partners how their help is creating positive change. This can encourage more support and collaboration, which means we can do even more good work.
What this means for you
All new participants of CRCS’s seniors programs will be asked some baseline questions about wellbeing, this will then be followed up in six months including some questions on engagement satisfaction, and then twelve months thereafter.
Our existing participants will be asked wellbeing and engagement satisfaction questions as part of their 12-month review process. These can be provided to you in a format that is suitable to you, could be a conversation, email or hard copy for you to complete at your leisure.
Participating in this project will allow us to measure how we are making a positive difference, which will help us do our job better, show our value and keep improving.
Other ways we collect information
Social impact analysis is about understanding the collective outcome that a service offers a community, not about an individual’s specific experiences. We will continue to regularly engage with participants across our programs to ensure that identified outcomes, such as reduced social isolation, improved self-determination or independence, or delivery of compassionate care, are achieved and sustainable.
You can always provide individual feedback through our existing feedback process by visiting https://crcs.com.au/about-crcs/feedback/
Contact
If you would like to learn more, please get in touch with Ruth Jalloh ruth.jalloh@crcs.com.au
Recent News Stories
Our Community Transport service is here to help you stay independent, connected, and confident getting to the places that matter most, whether that’s a medical appointment, a shopping trip, or time spent with friends.
Caring for an older loved one is rewarding and important, but everyone needs a break sometimes. Flexible respite, part of the Commonwealth Home Support Programme (CHSP), gives carers help so they can rest, recharge, or get things done knowing their loved one is safe and supported by caring, friendly and capable help at home or in the community.
Our Intake Team is often the first point of contact for older community members engaging with CRCS, and they play a vital role in shaping positive, supportive experiences from the very beginning. The team helps participants understand and access the wide range of care, activities and services available through our CRCS Living Well programs.
Have you ever felt like decisions were being made about you, without anyone actually asking you? You’re not alone — and that’s something we want to change.
Connect Up 2617 (now simply Connect Up) began as a 12-month research pilot led by the University of Canberra’s Health Research Institute, supporting 18–30 year olds in Belconnen to build meaningful social connections.