A simple guide to booking, planning and travelling with CRCS Community Transport.
CRCS Community Transport can help you get to the places you need to go, including medical appointments, shopping, social activities and visits with family or friends.
We want your trip to be as easy and stress-free as possible. Here is what you need to know before you travel with us.
Booking your trip
You do not always need to book weeks ahead.
In most cases, you can book transport up to 10:00am the day before your trip. Next-day bookings are often available.
If you can, please book early, especially for medical appointments.
Sometimes appointments come up at short notice. If a hospital or clinic calls you about a next-day appointment after 10:00am, please still contact us. We cannot always guarantee a booking, but we will do our best to help.
Our office team is available 9:00am to 5:00pm.
Our drivers operate between 7:00am and 7:00pm.
How shared transport works
CRCS Transport is a shared service. This means you may travel with other people who are going in a similar direction.
Shared transport helps us support more people in the community.
To help your trip run smoothly:
- please be ready 10 minutes before your pick-up time
- your travel time may change depending on distance and other bookings
- your fee is based on the most direct route between your pick-up and drop-off locations, not the shared route.
As a guide, your trip may take:
- 0–10 km: up to 30 minutes
- 11–20 km: up to 45 minutes
- 21+ km: up to 60 minutes
Sometimes trips may take a little longer so we can support more people.
SMS reminders
You will receive an SMS the afternoon before your trip.
If you have booked a return trip, you will receive two messages:
- one for your pick-up
- one for your return trip.
Please check both messages carefully.
Choosing a good time to travel
Some times of day are busier than others.
Our busiest times are usually:
- 7:00am to 10:00am
- afternoons.
Quieter times are usually:
- 10:30am to 2:00pm
- 5:00pm to 7:00pm.
Where possible, we encourage you to book shopping and social trips during quieter times. This helps keep earlier and later times available for medical appointments.
If your trip time is flexible, our friendly team can help you choose a time that works for you.
Respectful travel
Our drivers are here to support you safely and respectfully.
We ask that everyone treats our drivers, staff and other passengers with respect.
A good travel experience depends on all of us working together.
Need help or want to give feedback?
We are here to help.
You can:
- speak with your driver
- contact our transport team on 02 6278 8124
- email transport@crcs.com.au
- email feedback to feedback@crcs.com.au
- visit crcs.com.au
Transport can be an important part of staying independent, connected and well. By planning ahead where possible, being flexible with travel times and treating each other with respect, we can help make the service reliable and welcoming for everyone.
Recent News Stories
At CRCS, our Family Foundations team works with parents, carers and families to support children’s development, wellbeing and family connection. This month, we are introducing Sophie, one of our Child and Family Practitioners. Sophie has been part of the CRCS team for six months and brings experience as a social worker
School holidays can be a fun and special time for families across Canberra and the Canberra region, but changes to routine can also feel big for children. Different days, more time at home, extra activities, later nights or more screen time can all affect how children feel and behave.
CRCS Family Foundations provides free support for parents, carers and families. If you or someone you know has been thinking about reaching out, this 10-minute read explains what happens when you contact our team, what support can look like and how we can help.
Our Community Transport service is here to help you stay independent, connected, and confident getting to the places that matter most, whether that’s a medical appointment, a shopping trip, or time spent with friends.
Get to know the Living Well Care Coordination Team at CRCS—your main point of contact for personalised support, service coordination and guidance to help you live well every day.