Goal: Provide high-quality services, placing people and the community at the heart of everything we do

Strategies

• Meet and exceed our quality standards and implement organisational quality certification
• Seek regular feedback from our participants, families, the community and other stakeholders to ensure we have exceeded their expectations.

Goal: Be inclusive, responsible and exceptional as an organisation and an employer

Strategies

• Review and consult to continually improve how we communicate, document, design services, promote and celebrate diversity for our employees, our participants, and our communities.
• Further our actions and commitment to sustainability through improved policies, processes, systems and decision-making.
• Review our expectations of conduct and ethics and make improvements to our organisational policies, procedure and employment practices to ensure our values and culture are of the highest standards.

Goal: Strengthen our innovative and collaborative capacity to achieve greater social impact

Strategies

• Build on our culture of innovation and collaboration
• Implement a framework to strengthen our innovative and collaborative capacity
• Implement a social impact measurement framework to ensure we achieve our goal and our purpose.