Annual Report 2024 - 2025

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Our People

Our People

Living our Values Everyday  

In our 50th year, we celebrate the people who make CRCS a workplace built on connection, care and community spirit. 85% of employees said their work aligns with our vision, and 87% feel respected at work — reflecting a values-driven culture where people feel supported and proud of what they do. 

Our employee survey showed that 92% describe CRCS as inclusive, and 79% have opportunities to share ideas, highlighting a workplace that values openness, collaboration and creativity.

This year we recognised long-term contributions from Julie Gorell (32 years), Graham McKercher (32 years), Nadira Jesmin (28 years), Rose Lawatsch (25 years), Melinda Smith (19 years) and our CEO Mandy Green (17 years).  

Our people also include our volunteers, who give their time each week, and our Board, whose leadership guides our direction and impact. 

What Participants Said

Our annual survey highlights the care, skill and dedication of CRCS employees and the values that guide our work. 

92%
said they are always
treated with respect 

85%
trust CRCS to do
the right thing 

73%

rated services as high
or very high quality

Because people are our greatest strength, we continue to invest in training, development and career growth to build capability across our workforce. 

Continuous Learning at CRCS  

At CRCS, learning never stops. We invest in our people so they can keep growing and meet the changing needs of our community. 

  • 86% of employees said their managers encourage development 
  • We promote from within, creating clear career pathways 
  • 103 employees completed trauma-informed training 
  • Many others gained first aid and safety qualifications 
  • Educators’ Day brought teams together to learn and connect 

Robust onboarding ensures every employee understands our values, meets safety standards and protects those we support.

 

CRCS Board and Executive Leadership

Deiwane Bakkum

Margaret Anderson

Ellen Samuels

Victoria Choice

Victoria Choice

On 30 June 2025, the CRCS Board of Directors was: 

Board members who left during the financial year: 

  • Jane Godkin, Treasurer, Resigned March 2025 
  • Catherine McCarthy, Director, Resigned November 2024 
  • Fiona Goode, Director, Resigned October 2024 

 On 30 June 2025, the CRCS Executive Leadership Team was: 

  • Mandy Green, Chief Executive Officer  
  • Sandra Sheehy-Cox, Executive Manager – Living Well  
  • Karyn Ferraris, Executive Manager – Business and Infrastructure  
  • Jo Cole, Executive Manager – Child Youth and Family  

Employee and Volunteer Awards  

The CRCS All Star Awards is held each year to honour exceptional employees and their impact on our organisation. These awards reflect our core values and recognise the people who strengthen our culture and the difference we make in the community. 

We also celebrate our Good Fun Awards, which acknowledge the creativity, teamwork and spirit that make CRCS a positive and connected place to work. Together, these awards recognise both value-driven impact and the everyday contributions that shape our organisation. 

2024 Winners   

All Star Award Winners:

  • Accountability – Livia Campos
  • Respect – Ingrid Brito
  • Optimism – Therese Beckman
  • Leadership – Stella Shin
  • Ethics – Faith Flaherty
  • Inclusion – Celeste Simeon-Wilfing
  • Innovation – The Governance Team (Fliss, Lyne, Ally, Mel)
  • Volunteers – Helen Souter

Good Fun Award Winners:

  • Buzz Lightyear – Paul Collins
  • Chief Fun Fairy – Larah Nicholls
  • Rookie of the Year – Amy O’Dell
  • Safety Superstar – Bohee Seo
  • Walking Wikipedia – Krystal Carter
  • Dream Team – Families Team (Kasia, Sonam, Passang, Shirin)

Highlights  

Farewell to Graham McKercher – A CRCS Legend 

After 32 years with CRCS, we farewelled Graham McKercher, our long-serving Senior Manager – Transport. Since starting in 1992, Graham helped grow the program from one car to a fleet of 12, now delivering over 60,000 trips each year. His leadership has supported thousands of older adults and people with disability to stay connected to their community. 

Beyond transport, Graham championed the 10/10 Project, lent a hand at events like Relay for Life and the Seniors’ Expo, and was recognised as a 2023 Westfield Local Hero finalist. Graham’s humour, care and community spirit have left a lasting legacy — we’re deeply grateful for his contribution and wish him all the best in his next chapter. 

 

Reconciliation Action Plan Working Group  

Our Reconciliation Action Plan (RAP) Working Group brings together CRCS employees who are helping to shape our first Reflect RAP – the foundation stage of our reconciliation journey.  

The group focuses on strengthening respect, relationships and opportunities for Aboriginal and Torres Strait Islander peoples by building cultural awareness, developing community partnerships and embedding inclusive practices across CRCS. This work is an important step in making reconciliation part of everyday practice across our organisation. 

Artist: ‘Inclusive Connections, by Sarah Richards, 2022 

 

Celebrating Early Childhood Educators’ Day

On 4 September, we celebrated Early Childhood Educators’ Day across our five CRCS centres, recognising the dedicated teams who make a lasting difference in children’s lives. Our educators create safe, playful spaces where children learn, grow and thrive: always placing each child at the centre of every decision. 

 

Our People

Celebrating Together 

At CRCS, we make time to have fun and connect. From Talk Like a Pirate Day (enthusiastically led by Fliss, our Senior Manager – Governance, Quality and Compliance) to Book Week, Halloween, the Canberra Day Appeal, and Beyond Blue morning tea, these moments remind us we’re in it together. They’re a chance to share a laugh, check in, and strengthen our team spirit. Our End of Year Celebration brings everyone together to recognise and thank employees for their incredible work throughout the year.

25 Years of Care and Connection 

This year we celebrated Rosario (Rose), who achieved her Certificate III in Early Education and Care after more than 25 years with CRCS. Now completing her Diploma, Rose works in the Preschool room at Ginninderra Early Childhood Centre alongside Brianna and Ruthie, helping children feel safe, confident and ready to learn.

Our People

Inclusion Through Food: Cooking, Culture and Connection 

At Bruce Early Childhood Centre, Hiromi and Shirley guided toddlers in making sushi, turning lunchtime into a cultural learning experience. Activities like this help children explore new cuisines, learn about healthy eating, and celebrate diversity — a reflection of CRCS’s inclusive culture, where 92% of employees describe it as an inclusive workplace. 

Our People

Giving Tree Appeal 2024  

Each year, generous community donations help CRCS prepare festive hampers for many families and individuals across the Capital Region. Filled with treats, decorations and personalised gifts, these hampers remind people they are not alone, that they are valued, and that others care, ensuring everyone has something special to open and festive food to enjoy. 

A huge thank you to Radford College, who have supported the Appeal for more than a decade. This year, the Junior School Student Council members purchased gifts themselves – a thoughtful and intentional act of giving that added extra care to every hamper.  

Therapeutic - Bungee Youth Resilience Program

Living Our Vision by Creating Community  

At CRCS, our vision of inclusive, connected communities is brought to life by people like Therese. As an Involve facilitator, she uses art, sewing and drumming to help older community members build confidence and connection. Her “why not” attitude turns every activity into a chance to share stories, learn and laugh together. 

Photo of Therese Involve facilitator

Explore More of Our Impact

Each part of our work is connected. Explore more stories, programs and results from across the Annual Report.