Participant Voice
Participant voice means ensuring the experiences, perspectives and preferences of the people we support shape the services they receive. CRCS has clear pathways for participants to share feedback, concerns and ideas, including our organisation-wide participant survey. We listen, take feedback seriously and use it to improve how programs and services are designed and delivered.
We also develop age-appropriate materials and feedback approaches so children can have a meaningful say in matters affecting them. Alongside listening, we measure the impact our programs and services make in people’s lives.
92%
of participants said CRCS consults with them and provides choice and control over the services they receive.
Programs making a difference
Every story is different, but the goal is the same: to help people feel heard, respected and in control of their life. CRCS supports individuals to shape what happens next, from setting goals to making decisions that matter most to them.
Education and Care
Across our Early Childhood Centres (ECC) and Outside School Hours Care (OSHC) services, children’s interests, ideas and choices guide learning and play, while families share insights that help educators tailor support, strengthen relationships and continuously improve children’s experiences and outcomes.
100% of surveyed participants trusted CRCS to do the right thing by them.
Living Well
Transport, aged care and Involve social group participants, families and carers help shape services through trusted relationships, shared decision-making and feedback, ensuring support reflects each person’s needs, preferences and goals and continues to improve over time.
91% said employees followed up most or all of the time when they raised feedback or concerns.
Child, Youth and Family Services
100% of surveyed Family Foundations participants said CRCS consulted them and provided choice and control.
Across Child, Youth and Family Services – including playgroups, youth programs, Family Foundations and Wellbeings – children, young people and parents help shape support and activities, keeping services responsive to their experiences, needs, choices and aspirations.
Real People, Real Impact
Here, we share how CRCS services make a real difference in the lives of participants, families and communities.
Supporting Change on Her Own Terms
Discover how flexible, practical support helped one parent build confidence, create calmer family routines and make positive changes guided by her own goals and circumstances.
Big Voices From Little Humans
Creative, child-friendly feedback gave children a meaningful say in their playgroups, helping the Family Foundations team understand what matters to them and shape future activities.
Choice and Creativity at Outside School Hours Care
Discover how OSHC educators listened to Lily’s ideas and found a creative compromise that supported her choices, flexibility and positive participation with the group.
Explore More of Our Impact
Each part of our work is connected. Explore more stories, programs and results from across the Annual Report.