Annual Report 2025 - 2026

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Our People

Every day, CRCS employees and volunteers help people feel safe, respected, included and connected. In 2025-26, we expanded our volunteer community, including support for Connect Up social groups and community transport services.

Our 2025 Employee Engagement Survey reflected this commitment, with 90% of employees clear about their role, 88% describing CRCS as an inclusive organisation, 87% feeling respected at work, and 86% saying their manager encourages their development. More than four in five employees (81%) said CRCS’s vision and purpose makes their work feel important.

Across CRCS, our people bring diverse skills and experience to their work with children, young people, families and older people. During the year, we appointed a dedicated Program Manager – Quality and Safeguarding to further strengthen safeguarding practice across the organisation.

CRCS Board and Executive Leadership

Led by Chair Deiwane Bakkum AM, the CRCS Board provides governance, oversight and strategic direction. New members joined during 2025–26, broadening the Board’s mix of community, sector, executive and governance experience.

Deiwane Bakkum

Deiwane Bakkum AM
Director
Joined 2024

Dr Nigel Nutt

Dr Nigel Nutt
Vice Chair
Joined 2025

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Ellen Samuels
Secretary
Joined 2023

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Margaret Anderson
Director
Joined 2023

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Adam Stankevicius
Director
Joined 2025

Naresh Gunasekere

Naresh Gunasekere
Director
Joined 2025

Board members who left
during the financial year:
Victoria Choice
Chair, Joined 2023

Mandy Green, Chief Executive Officer, and the Executive Leadership Team, provided strategic and operational leadership through a year of growth, change and evolving community needs.

On 30 June 2026, the CRCS Executive Leadership Team was:

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Mandy Green
Chief Executive
Officer

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Stella Shin
Executive Manager
Programs and Services

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Ruth Jalloh
Executive Manager
Impact and
Engagement

Kate

Kate Luck
Executive Manager
Business and
Infrastructure

Our Volunteers

Volunteers make an important contribution across CRCS, sharing their time, skills and local knowledge to support participants, strengthen programs and create opportunities for connection. During the year, 35 volunteers contributed more than 1,000 hours across social groups, transport, youth services, community activities, events and organisational support. We also strengthened our volunteer onboarding process, with clearer information, improved induction and additional training and information sessions to help volunteers feel confident, prepared and supported in their roles.

Volunteering in Action

Across CRCS, volunteers also supported community transport, youth activities, early childhood centre gardens, events and organisational operations. Involve Woodworking participants repaired outdoor furniture for Bruce Ridge Early Childhood Centre, while longstanding volunteers such as Helen helped make Belconnen Community Centre welcoming through plants and arrangements lovingly grown and created.

Connect Up

Connect Up volunteers welcome participants, facilitate activities and help younger adults build friendships and feel part of their community. Their contribution is central to the program’s volunteer-led model.

 

Connect up

Involve Social Groups

Volunteers support Involve groups, outings and activities, helping create welcoming spaces where people can connect, share interests and participate in community life.

 

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Giving Tree Appeal

Volunteers sorted, packed and prepared donations for the CRCS Giving Tree Appeal, helping gifts and essential items reach local children and families during the festive season.

 

Giving Tree Appeal

Employee and Volunteer Awards

The annual CRCS All Star Awards recognise employees and volunteers who make an outstanding contribution to our organisation and community. The Good Fun Awards also celebrate the creativity, humour and team spirit that contribute to a positive workplace.

2025 Winners   

All Star Awards:

  • Leadership: Arianne Velasco
  • Respect: Aiden Watson
  • Innovation: Therese Beckman
  • Inclusion: Domi Henss
  • Accountability: Anita Logan
  • Ethics: Lyne Bowman
  • Optimism: Ossian Bonnitcha
  • Inspirational Volunteer: June Wallace

Good Fun Awards:

  • Buzz Lightyear: Julie Trueman
  • Chief Fun Fairy: Sarah Helmers
  • Dream Team: CRCS Reception/Customer
  • Service Team
  • Rookie of the Year: Jesse Gayfer
  • Safety Superstar: Paul Collins
  • Walking Wikipedia: Ally Sullings

What Participants Told Us

The quality of our services is shaped by the people who deliver them every day. Feedback from participants highlights the positive impact of CRCS employees and volunteers, reflecting our commitment to respect, inclusion, quality practice and strong relationships.

90%

said employees treat them with respect always or most of the time.

96%

said employees are appropriately skilled always or most of the time.

94%

said they trust CRCS to do the right thing by them.

Employee and Volunteer Highlights 2025-26

Celebrating 50 Years of CRCS

Employees, volunteers and supporters came together at our end-of-year celebration to recognise 50 years of CRCS. The event celebrated the people, relationships and shared commitment that have shaped our organisation and its contribution to the Canberra community.

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Reflect Reconciliation Action Plan

In 2025–26, CRCS launched its first Reflect Reconciliation Action Plan, providing a practical framework to strengthen cultural understanding and embed reconciliation across our organisation, services and everyday practice.

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Giving Tree Appeal

CRCS employees and community members supported the annual Giving Tree Appeal, helping provide gifts and practical support to local children and families. Their generosity helped make the festive season brighter for people experiencing financial pressure or difficult circumstances.

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Canberra Day Appeal

Funds raised helped purchase new furniture for the Belconnen Community Centre. Thank you to the suppliers, community members and employees who donated or took the initiative to raise money, helping create more comfortable and welcoming community spaces.

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Building a Connected Culture

Everyday conversations and connections help create a welcoming culture across CRCS. Whether sharing ideas, supporting colleagues or spending time together, our employees strengthen the relationships that help our teams work well and deliver positive experiences for participants.

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Working Across Teams

Employees from across CRCS worked together to promote volunteer driving opportunities and welcome prospective volunteers. This collaboration brought together program knowledge, community engagement and practical support to help strengthen an essential service for local community members.

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A Taste of Harmony

Employees celebrated A Taste of Harmony by sharing dishes connected to their cultures, families and personal favourites. The brunch created space to enjoy food, exchange stories and learn more about the diverse experiences and backgrounds represented across the CRCS team.

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