Supportive Tenancy Service

We support people in Canberra to maintain their home by providing our service which is available to all households, including public and private tenants and homeowners.  STS provides outreach support to people in housing stress, or who may be at risk of homelessness, regardless of the reason for their circumstances.  The service also provides opportunities to expand knowledge, enhance skills, access resources, and build connections to communities in order to manage issues that may be impacting a tenant’s capacity to maintain long-term secure accommodation.

How Supportive Tenancy Service Assists Tenants

Common types of support include:

• providing information and exploring ideas and options
• making referrals and connections to other services (including specialised legal and financial advice as well as youth and family support, and in home care)
• accompanying tenants to hearings at ACT Civil and Administrative Tribunal (for the purpose of support rather than legal representation)
• negotiating with landlords and lenders, and
• advocating for tenants with other parties.

The Supportive Tenancy Service operates as a partnership between Woden Community Service, the YWCA of Canberra and Capital Region Community Services.

STS works with people who have an existing tenancy.  People who are experiencing homelessness should contact OneLink. Phone: 1800 176 468 Email: info@onelink.org.au